Information for NHS Volunteer Responders
To help you get started in your role we have created Getting You Started guides for each of the volunteering roles and important fact sheets. Please be sure to read the information provided here. It includes important safety and privacy information for you and the people you are supporting.
Please read our frequently asked questions if you have signed up as an NHS Volunteer Responder and have questions about your role.
You can find more information about our use of your personal data in our online privacy notice, click here.
Once you have been approved as a NHS Volunteer Responder, please make sure you watch the GoodSAM app video. This will show you how the app works and how you will receive requests for support. Click here.
Keeping You Safe as an NHS Volunteer Responder
We’ve created a handy leaflet of Do’s and Don’ts around safeguarding and personal safety which you can read here.
This is a non-uniform role – please do not create your own.
We have designed this programme to be non-uniform. This is to:
- ensure there is clarity for those we are supporting about how to ID check their volunteer
- and to prevent the risk of individuals who are not our volunteers creating replica uniforms that could potentially be used for negative purposes
It is therefore vital that our NHS Volunteer Responders do not create their own uniforms and instead use their profile as identification within the GoodSAM Responder App.
Help us spread the word
We’ve created a poster and a flyer which are available for you to download and print. They are provided in a colour version and in black & white so you can choose which is best for your printer.
If you are out shopping for food or essentials and there is a noticeboard in the supermarket, communal lobby, pharmacy or other space, please see if you can put it up. As always, please do adhere to current government guidelines on social distancing and essential travel.
If you don’t have a printer you can help by sharing the telephone number with your friends, family and colleagues or by sharing our social media posts. Our aim is to spread the word and make sure everyone who needs us can get in touch with us on 0808 196 3646 .
You might want to feel better prepared to deal with people who need particular support due to dementia, mental health or other issues. We would recommend that you take a look at the resources below.