NHS Responders

Information for Local Resilience Forum or VCSE sector referrers

We are now open for referrals from all Local Resilience Forums and the VCSE sector in England to refer people into the scheme who are in the 1.5m shielded population or who they believe are vulnerable and at risk to COVID-19.

You can find more information about our use of your personal data in our online privacy notice, click here


Local Resilience Forum referrers

You can find a full list of criteria on our FAQ. Following engagement with colleagues in Local Resilience Forums we are responding with a simple way of enabling bulk referrals to NHS Volunteer Responders.  This is designed to make it easier and quicker to make multiple referrals.

 

1. How will volunteers be able to help those vulnerable to COVID-19?
 

NHS Volunteer Responders offer simple but vital support while following guidance on helping people safely. 

  • Community Response Volunteer: volunteers to collect and deliver shopping, medication or other essential supplies for shielding patients.
  • Community Response Plus volunteer : volunteers to collect and deliver shopping, medication or other essential supplies for patients with cognitive impairments and or significant vulnerabilities who are shielding.
  • Patient Transport Volunteer: providing transport to patients who are medically fit to attend routine medical appointments.
  • NHS Transport Volunteer: volunteers to transport equipment, supplies and/or medication between NHS services and sites. It may also involve assisting pharmacies with medication delivery. This role can also help Local Resilience Networks with transportation and delivery of items such as food parcels. 
  • Check in and Chat Volunteer: volunteers to provide telephone support to individuals who are at risk of loneliness.
  • Check In and Chat Plus volunteer: this is a peer-support role, provided by responders who are shielding themselves. Regular telephone support and a ‘listening ear’ is offered to clients who are also shielding or experiencing challenges as a result of COVID-19.

 

2. Where can I refer patients for volunteer support? 
 

If you would like to bulk referrer individuals into the NHS Volunteer Responders programme you can do this by completing the Bulk upload template here. You can either upload this directly to the Referrals portal, if you are an approved referrer and have access Referrers portal here. Or you can email the completed spreadsheet to nhsvrpartners@royalvoluntaryservice.org.uk. Please ensure you read the Bulk Referral guidance here.

Please ensure:

  • You can only share personal data with us if you have a lawful reason. Please therefore only share personal data with us if you are sure that you have authority to do so.
  • Please put no more in the spreadsheet than the categories listed. Do not include any additional information outside these categories.
  • The spreadsheet asks for your confirmation as to whether each individual has a cognitive impairment or other significant vulnerability. This is so that we can direct the appropriately trained level of volunteer to the individual.
  • Please ensure appropriate security measure are used when returning the completed spreadsheet to us – e.g. use of encryption.

If you wish to fill in an individual referral you can do so here:  Goodsamapp.org/NHSreferral. Where possible, please utilise a NHS or local authority email address to make your referral. Referrals from other email addresses will take longer to verify, and may be rejected if we are unable to confirm that it has originated from an approved referrer.

 

3. I need more volunteers for local schemes – can you help?
 

If you have requirements for volunteers to support during COVID-19 that are not covered by this scheme, we can publish them on this website. Download the Volunteer Support Requirements form to submit your volunteering opportunities. Please note that we can only promote opportunities relating to COVID-19.

 

Volunteer Support Requirements form

 

Please email your completed for to nhsvrpartners@royalvoluntaryservice.org.uk.

 


VCSE sector referrers

We are now open for referrals from Approved VCSE sectors to refer people into the scheme who are in the 1.5m shielded population or who they believe are vulnerable and at risk of Covid-19. You can find a full list of criteria and further information on our Fact Sheet.

1. How can other VCSE sectors refer in to the programme?
 

VCSE sectors/charities can promote the self-referral route to their patients/clients. This helps us comply with GDPR by ensuring the patient/client gives their own consent for use and involvement within the scheme.

If you feel that one of your clients/patients meet the criteria and would benefit from a Volunteer Responders support we are asking you to encourage them to use the self-referral process as outlined below.

There are two routes for your clients to access the system:

  • Route One: Those that have been told to self-isolate or ‘shield’ via a letter directly from the NHS can be referred by the approved referral partners (NHS Professional; Pharmacist; 111; Local Authority /Social care provider).
  • Route Two: An expansion of the scheme has been developed and is governed by additional criteria detailed in our FAQ. This is a self-referral process only. Patients and clients should phone the call centre on 0808 196 3646 where we will process their direct request for support.

 

 

2. How will volunteers be able to help those vulnerable to COVID 19?
 

NHS Volunteer Responders offer simple but vital support while following guidance on helping people safely.

  • Community Response Volunteer: volunteers to collect and deliver shopping, medication or other essential supplies for shielding patients.
  • Community Response Plus Volunteer : volunteers to collect and deliver shopping, medication or other essential supplies for patients with cognitive impairments and or significant vulnerabilities who are shielding..
  • Patient Transport Volunteer: providing transport to patients who are medically fit to attend routine medical appointments.
  • NHS Transport Volunteer: volunteers to transport equipment, supplies and/or medication between NHS services and sites. It may also involve assisting pharmacies with medication delivery. This role can also help Local Resilience Networks with transportation and delivery of items such as food parcels.
  • Check in and Chat Volunteer: volunteers to provide telephone support to individuals who are at risk of loneliness.
  • Check In and Chat Plus volunteer: this is a peer-support role, provided by responders who are shielding themselves. Regular telephone support and a ‘listening ear’ is offered to clients who are also shielding or experiencing challenges as a result of COVID-19.

 

3. How can Approved VCSE sectors refer vulnerable patients for volunteer support?
 

If you would like to bulk referrer individuals into the NHS Volunteer Responders programme you can do this by completing the Bulk upload template here. You can either upload this directly to the Referrals portal, if you are an approved referrer and have access Referrers portal here. Or you can email the completed spreadsheet to nhsvrpartners@royalvoluntaryservice.org.uk. Please ensure you read the Bulk Referral guidance here.

Please ensure:
  • You can only share personal data with us if you have a lawful reason. Please therefore only share personal data with us if you are sure that you have authority to do so.
  • Please put no more in the spreadsheet than the categories listed. Do not include any additional information outside these categories.
  • The spreadsheet asks for your confirmation as to whether each individual has a cognitive impairment or other significant vulnerability. This is so that we can direct the appropriately trained level of volunteer to the individual.
  • Please ensure appropriate security measure are used when returning the completed spreadsheet to us – e.g. use of encryption.

If you wish to fill in an individual referral you can do so here:  Goodsamapp.org/NHSreferral