What is Meet and Greet?

Our Meet and Greet service helps to make the hospital experience that little bit easier.

Meet and Greet volunteers are based at hospitals where they welcome outpatients and visitors, help people navigate their way around the hospital and reassure and support people who are attending clinics and appointments or are visiting friends or family.

Bilingual and multilingual volunteers can help to support patients and visitors by greeting them in their own language.  

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Hospital Meet and Greet from Royal Voluntary Service


How Meet and Greet can make a difference

Arriving at a busy hospital for an appointment or visit can be a stressful experience for anyone. For older people, the experience can be particularly overwhelming. 

As a Meet and Greet volunteer, you’ll be at hospital welcome desks to give a helping hand where needed. Since hospitals can be confusing places to navigate, you might need to show someone who is attending an appointment or clinic where to go.

Meet and Greet volunteers are also there to assist people who are visiting patients. Having a friendly face to greet them at what is probably a stressful time can make all the difference.

If English is not their first language, these situations can be even more stressful for patients and visitors. Being able to provide support by speaking to someone in their mother tongue can help to alleviate their anxieties.

The Meet and Greet service also provides some much-needed support for hospital staff. A recent report found that volunteers in hospitals have a vital role to play in improving the experience of patients and relieving pressure on frontline staff. 

You’ll be there to provide practical help, companionship, comfort and support to patients as well as freeing up time for hospital staff to concentrate on their patents’ care.

Meet and Greet volunteering can be flexible enough to suit your needs, whether you want to volunteer once a week for a few hours or every day.

Find out more about what you can expect
How Hospital Meet and Greet from Royal Voluntary Service can make a difference


Helping your talent shine

We recognise that Meet and Greet volunteers need all the help and support they can get.

Whether you’ve offered your talents in the past as a volunteer or this is your first time, you’ll receive a full induction to ensure that you know exactly what to expect.

Where hospitals are using self-check-in systems and touch-screen information points, you’ll be fully trained in the latest technology, ready to offer your help whenever it is needed.

It’s important that you gain as much from your voluntary role as the people you come into contact with. Our volunteers choose to join us for many different reasons, but ultimately we hope you’re able to share your talents and skills in a way that works for you. 

How Hospital Meet and Greet from Royal Voluntary Service helps your talent shine
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